Shipping & Returns Policy

Payment Policy

The purchaser agrees to pay all amounts due within the agreed timeframe. Failure to comply may result in additional fees, interest charges, and legal recovery costs.

 

Payment Process

To secure stock allocation, a 50% deposit or a company purchase order is required within 7 days of invoice. Dome Shelter Supplies reserves the right to allocate products to another purchaser if payment is not received within this timeframe.

 

Purchaser Cancellations

In the event of cancellation after a deposit has been received or a purchase order issued, Dome Shelter Supplies reserves the right to impose a cancellation fee equivalent to 10% of the total invoice value. Cancellations after dispatch or building of the dome shelter have commenced may result in forfeiture of the total deposit value and additional charges.

 

Refunds and Returns Policy

Requests for product refunds are subject to approval by Dome Shelter Supplies and must be within 30 days of delivery.  The purchaser is responsible for all associated freight and return expenses.

 

Domestic Shipping Policy

Currently, we ship within Australia only. Orders are processed and handled within 2-3 business days upon receipt of full payment or an official company purchase order.

Domestic Shipping Times

Currently, we ship within Australia only. Orders are processed and handled within 2-3 business days upon receipt of full payment or an official company purchase order. Order delivery time will be 3 – 10 days after processing.

Domestic Pre Shipping Policy

Currently, our free delivery shipping is due end of August 2024. There is free shipping on pre deliveries to end of August only.  After this there will be shipping charges.

 

Shipment Confirmation and Tracking

You will receive a Shipment Confirmation email containing tracking information once your order has shipped.

For further inquiries regarding your purchase, please contact Dispatch and Aftercare at:

Email: info@domesheltersupplies.com.au